Any brand new Bown of London product can be returned for a full refund or exchange within 365 day no quibble return no questions asked. Personalised /monogrammed / gowns that clients order featuring an embroidered logo are unable to be exchanged or credited – because they have been customised to our customers order. We offer free returns for all of our UK customers on orders via CollectPlus.
For all international orders delivered outside of the UK , you as the customer is responsible for the return shipping. Once we receive it back and verify it is unworn, the return will be processed and a full refund will be issued immediately.
If you wish to exchange the item we will send out the exchange free of charge
To return / exchange an item please fill out a returns form
FREE returns on all UK orders
CollectPlus is a distribution network operating from over 5800 small shops in the UK, allowing you to return the parcel free, at a time and location to suit you - many stores are open after office hours and at weekends.
You can print off a CollectPlus label here
- Please pack your parcel up securely, preferably using its original packaging but removing the delivery label.
- Include the returns form with the reason for return completed and whether you want a refund or an exchange.
- Attach the CollectPlus label and take it to your nearest CollectPlus location.
- Find your nearest CollectPlus location (opens in a new window)
- You can track the progress of your return, using the CollectPlus tracking number on the receipt you'll be given when you drop off your parcel. Keep your receipt safe, for your reference
- For any questions contact us at Hello@bownoflondon.com or call +44 (0) 1784 225904 Monday to Friday GMT UK time 0900-1700
Personalised /monogrammed / gowns that clients order featuring an embroidered logo are unable to be exchanged or credited – because they have been customised to our customers order.